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customer success onboarding ai data-driven lifecycle management
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📋 Description

  • Lead onboarding, drive adoption & value realization for MongoDB customers.
  • Advise customers via scalable engagement & health signals.
  • Coordinate with Sales, Product, Services & Support for outcomes.
  • Maintain single source of truth for customer insights & territory data.
  • Leverage AI-driven tools to streamline workflows & success metrics.
  • Collaborate to expand customer impact and renewals at scale.

🎯 Requirements

  • 5-7+ years in technical customer-facing roles (CS, Solutions, Services, TAM).
  • 3+ years accountable for health & revenue across portfolios.
  • Strong verbal/written communication; able to influence outcomes.
  • Bachelor’s in CS, STEM or equivalent technical experience.

🎁 Benefits

  • Hybrid working model; based in Kuala Lumpur.
  • Global team, growth opportunities, inclusive culture.
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