Customer Success Manager

📋 Description

• Own a portfolio of customer accounts, ensuring relationships, adoption, and business value.
• Manage a portfolio of key North American customer accounts across sports, media, and digital
• Build partnerships with stakeholders across content, marketing, digital, fan engagement
• Lead structured customer meetings focused on outcomes, account health, adoption, and future
• Monitor engagement, identify risks, and address adoption challenges proactively.
• Help customers maximize product value across digital platforms and content workflows.

🎯 Requirements

• Experience in Customer Success, account management, client services, partnerships, or related roles.
• Experience with B2B customers and ongoing client relationships.
• Strong communication to build trust with diverse stakeholders.
• Ability to connect customer goals to measurable business outcomes.
• Strong organizational skills to manage multiple accounts and deadlines.
• Independent work style with cross-functional collaboration.

🎁 Benefits

• Competitive compensation package aligned with experience and market expectations.
• Fully remote work environment with flexibility to work from Canada.
• Opportunity to work with leading organizations across sports, media, and digital industries.
• High ownership role within a collaborative and growing team.
• Exposure to strategic customer management, SaaS growth, and commercial operations.
• Opportunity to develop valuable skills in customer success, account strategy, and technology