Customer Success Manager

📋 Description

• Act as point of contact for major incidents and manage resolutions.
• Analyze support cases, surveys, and renewals for trends and risks.
• Advocate for customer needs internally as the voice of the customer.
• Monitor adoption and utilization trends; provide risk-based recommendations.
• Provide proactive guidance on Ping features aligned with customer goals.
• Occasional travel to customer sites and after-hours or weekend coverage as needed.

🎯 Requirements

• Minimum 4 years in Customer Success/Experience.
• Consulting/implementing IT systems; cloud service and/or identity.
• Strong technical aptitude to learn use cases and architecture for Ping solutions.
• Curious and proactive in uncovering adoption blockers and risks.
• Experience with SFDC, Gainsight or equivalent CRM systems.
• Solid technical understanding of Cloud Solutions.

🎁 Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Education Reimbursement
• Commuter Offset (Specific locations)