Customer Success Manager

📋 Description

• Lead a designated book with strategic broker partners to drive retention and growth
• Own end-to-end renewal and expansion by aligning HealthJoy solutions with client needs
• Manage the sales cycle within your book and close upsell opportunities
• Build executive relationships across organizations to drive value
• Serve as primary contact for escalations and maintain poise under pressure
• Travel 15-20% for client reviews and quarterly team meetings as needed

🎯 Requirements

• 5+ years in customer-facing account leadership or trusted advisor role
• Experience in benefits technology, health insurance or wellness tech
• Strategic, results-driven partner with multiple organizational levels
• Proven success in retention and account growth; commercial negotiation skills
• Strong cross-functional collaboration and executive presence
• Willingness to travel ~15-20% and quarterly office visits

🎁 Benefits

• Comprehensive health benefits and wellness perks
• HSA contribution match
• Stock options for eligible roles
• 401(k) match and paid parental leave
• Disability coverage and flexible PTO