Customer Success Manager

📋 Description

• Own Renewals and Expansions for your book.
• Forecast, manage, and hit renewal/expansion targets.
• Drive adoption: AI agents, integrations, and platform usage.
• Lead cross-functional account teams across levels.
• Identify risks early and translate value into measurable ROI.
• Collaborate with Sales and product teams to maximize customer outcomes.

🎯 Requirements

• Track record in a CSM or commercial role with direct revenue accountability.
• Ownership to coordinate a cross-functional account team without direct authority.
• Customer-facing with trust-building across organizations.
• Commercial fluency: upsell, business-case development, contracts.
• Strong discovery, change management, and multi-threading skills.
• Technical curiosity and AI fluency for AI-enabled customer work.

🎁 Benefits

• Competitive compensation with salary, equity, and commission offers.
• Hybrid/Remote work with Office-First culture and flexible hub options.
• Comprehensive benefits covering health and dental from Day 1.
• Ownership through Employee Stock Option Plan.
• Mac or PC provided; access to top-tier tools and AI-focused workflows.
• Growth, leadership exposure, and opportunities to connect with leadership.