Customer Success Manager

📋 Description

• Guide customers through complex product journeys and build long-term relationships.
• Coordinate between customers, design teams, and production/sourcing partners.
• Monitor account progress, identify risks, and resolve issues to protect timelines.
• Provide consultative support on specs, materials, and product feedback.
• Manage SMB and mid-market accounts with health metrics and milestones.
• Explore opportunities for account expansion and additional solutions.

🎯 Requirements

• 3+ years in Customer Success, Account Management, or similar role.
• Experience with e-commerce, manufacturing, or tech platforms is advantageous.
• Strong communication and stakeholder management skills.
• Excellent project coordination and multitasking abilities.
• Problem-solving mindset with attention to detail.
• Commercial awareness for growth and upsell opportunities.

🎁 Benefits

• Fully remote working environment from anywhere.
• Global team with collaboration across regions.
• High ownership and autonomy in managing relationships.
• Direct impact on customer satisfaction, retention, and growth.
• Work with innovative systems and technology-driven workflows.
• Continuous learning and professional development.