Customer Success Manager

📋 Description

• Serve as trusted advisor and strategic relationship manager throughout the customer lifecycle.
• Help customers maximize value of a SaaS platform and build long-term partnerships.
• Lead onboarding, strategic business reviews, and ongoing engagements focused on measurable outcomes.
• Collaborate across teams to champion customer needs internally.
• Contribute to retention, adoption, satisfaction, and long-term business value.

🎯 Requirements

• 5+ years in Customer Success, Account Management, or post-sales roles supporting SaaS products.
• Ability to influence with senior/executive stakeholders, including C-level contacts.
• Strong communication, presentation, interpersonal, and listening skills; experience leading
• Ability to translate business objectives into actionable success plans.
• Strong relationship-building and collaboration skills; thrive in ambiguous, proactive
• Familiarity with CS methodologies, adoption/retention programs is preferred; experience with

🎁 Benefits

• PTO: 22 days of paid time off plus 11 company holidays.
• Medical, dental, and vision insurance.
• 5% 401(k) company match.
• Additional benefits and flexible options to support individual needs.
• Home-based/remote work arrangement in the United States.
• Career development opportunities and structured growth support.