Customer Success Manager

📋 Description

• Own and manage a book of 50–70 growth-stage merchants, driving retention through proactive risk
• Build understanding of each merchant’s goals, tech setup, and success metrics to guide adoption of
• Lead regular business reviews and success planning aligned to merchant goals and measurable outcomes
• Partner with Sales to support renewals, expansions, and upsell through thoughtful account planning
• Use data and health signals to prioritize work, identify risk, and uncover growth opportunities
• Guide customers through support and product issues, setting expectations and driving resolution

🎯 Requirements

• Experience managing a book of business with accountability for retention and product adoption in a
• Technical aptitude to learn product behavior, understand integrations or APIs, and explain concepts
• Experience with semi-complex workflows or technology stacks (eCommerce and Shopify preferred)
• Comfort using Salesforce, Looker, or similar tools to assess health and inform decisions
• Strong empathy with sound judgment and ability to drive toward resolution
• Cross-functional collaboration with Sales, Product, Technical Support, and Implementations

🎁 Benefits

• Medical, dental and vision plans
• Retirement plan with employer contribution
• Flexible Time Off
• Paid Parental Leave
• Monthly Remote Life and Merchant stipends