Customer Success Manager, Ads Solutions (Mumbai)

📋 Description

• Own relationships with a portfolio of advertising partners.
• Guide advertisers through onboarding and campaigns launches.
• Analyze campaign performance and provide actionable recommendations.
• Identify opportunities to expand partnerships through product adoption.
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations.
• Surface advertiser feedback to inform product improvements.

🎯 Requirements

• 5-10+ years in digital advertising, account management, CS, or related role.
• Experience managing advertiser/agency relationships in adtech.
• Able to interpret performance data and translate insights.
• Experience with data querying (SQL, advanced Excel/Sheets).
• Clear communication with technical and non-technical stakeholders.

🎁 Benefits

• Hybrid work model: 3 days in office per week.
• Relocation assistance for new employees.
• Opportunity to shape OpenAI's ads platform and CS.