Customer Success Manager, APAC

📋 Description

• Partner with customers across Australia and New Zealand in Education
• Own the overall customer relationship and outcomes
• Build multi-threaded relationships with champions and executives
• Translate priorities into clear success plans and value
• Drive adoption and value realization across Instructure
• Own renewal readiness and proactively identify risks

🎯 Requirements

• Empathy and curiosity with customer needs
• Ownership, accountability, and action-driven mindset
• Commercial awareness on value, renewal risk, growth
• Experience with multiple stakeholder relationships
• Strategic thinking with operational discipline
• Strong judgment and prioritization skills

🎁 Benefits

• Competitive compensation with ownership program
• Flexible work culture (remote, hybrid, in-office)
• Generous time off and holiday programs
• Wellness and mental health support
• Learning and tuition reimbursement
• Tools and resources to do your best work