Customer Success Manager

📋 Description

• Own the full customer relationship from onboarding through renewal and expansion.
• Keep account teams aligned, drive adoption, and surface risks early.
• Operate in an AI-first environment with ongoing product updates and integrations.
• Be a trusted advisor and commercial partner to customers.

🎯 Requirements

• Track record in a CSM or commercial role with direct revenue accountability.
• Ability to lead cross-functional teams and coordinate without direct authority.
• Strong customer-facing skills with credibility across organizational levels.
• Commercial fluency: upsell, business-case development, and contract navigation.
• Excellent discovery, change management, and multi-threading capabilities.
• Technical curiosity about integrations and AI capabilities; AI fluency in day-to-day work.

🎁 Benefits

• Competitive compensation with base salary and commission; equity opportunities.
• Comprehensive benefits and hybrid/remote-friendly work arrangement.
• Growth opportunities, ownership of outcomes, and AI-first culture.