Customer Success Manager - Belgium 🇧🇪 (Dutch Speaker)

📋 Description

• Build engagement across the customer journey and ensure onboarding success
• Promote Alan products to drive employee/admin adoption
• Handle admin requests and support renewal/seamless cross/upsell opportunities
• Collaborate with Key Account Managers and other teams
• Create and share a CSM playbook and scale the practice across Belgium
• Maintain high customer loyalty and advocate for customers towards product teams

🎯 Requirements

• Proven track record in customer success or account management (min 3 years)
• Strong client-centric mindset with tailored-solution experience
• Excellent communication and stakeholder influence across levels, including C-suite
• Experience leading cross-functional projects (Product, Sales, Engineering, Data)
• Analytical, data-driven approach to reporting
• Fluent in Dutch and English (French is a plus)

🎁 Benefits

• Equity and generous rewards
• Flexible office options or remote with home-office sponsorship
• Top-tier equipment and tools
• Flexible vacation policy and working hours
• Comprehensive health insurance and mobility benefits
• Coaching culture and learning opportunities