Customer Success Manager - Belgium 🇧🇪 (Dutch Speaker)

📋 Description

• Build engagement throughout the whole customer journey
• Onboard admins and provide advanced product education
• Promote Alan products to drive adoption by employees and admins
• Handle admin requests related to operational tasks
• Collaborate with KAM during contract renewals
• Identify and run initiatives to engage Alan customers

🎯 Requirements

• Proven track record in customer success or account management (3+ yrs)
• Client-centric mindset with experience delivering tailored solutions
• Excellent Dutch and English communication; French a plus
• Ability to communicate, present, and influence stakeholders at all levels including C-suite
• Experience leading cross-functional projects (Product, Sales, Engineering, Data)
• Analytical with data-driven reporting skills

🎁 Benefits

• Generous equity package alongside base salary
• Flexible office: HQ Paris or remote with equipment sponsorship
• Top-of-the-range equipment (MacBook Pro, monitor, headset)
• Flexible vacation policy and flexible working hours
• Comprehensive health insurance for you and dependents
• Extended parental leave for all new parents