Customer Success Manager, Brand & Media Analytics

📋 Description

• Onboard clients and guide platform setup, dashboards, and alerts.
• Help clients interpret narrative and social listening data for communications strategy.
• Build and deliver client-facing reports with platform insights and emerging trends.
• Serve as primary contact for client questions, training, and ongoing support.
• Manage renewals and identify opportunities to expand platform usage.
• Relay client feedback to product teams for improvements.

🎯 Requirements

• Background in PR, communications, or media relations (agency environment).
• Experience producing or presenting client-facing reports or insights.
• Strong written and verbal communication with client-facing style.
• Must be a U.S. citizen or eligible to work in the U.S. without sponsorship.
• Preferred: experience with social listening tools (Meltwater, Brandwatch, Sprout).
• Experience with corporate/enterprise-level clients.

🎁 Benefits

• Competitive pay and growth opportunities.
• Collaborative, client-facing role on a cutting-edge platform.
• Opportunity to work with fast-growing global companies.