Customer Success Manager

📋 Description

• Own onboarding and training for new accounts.
• Maintain net revenue retention across your customer base.
• Build multi-threaded relationships to prevent renewal risk.
• Conduct EBRs with VP/C-Suite stakeholders.
• Lead expansion opportunities in partnership with Sales.
• Drive change management for weekly video creators.

🎯 Requirements

• 5-7+ years in enterprise CS, account management, or post-sales SaaS.
• Demonstrated success driving user adoption and new workflows.
• Track record of hitting NRR and/or expansion targets.
• Strong experience partnering with sales on expansion planning.
• Data-fluent; uses product usage signals and metrics.
• Eager to thrive in a fast-paced, growing environment.

🎁 Benefits

• Comprehensive benefits: medical, dental, vision, and life.
• Remote-first culture.
• Shape a growing CS org with your experience.
• CS team side projects to scale operations.
• Remote-friendly, collaborative environment.