Customer Success Manager (Channel Partners)

📋 Description

• Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and
• Coach and teach our partner’s Customer Success Managers (P-CSMs) how to excel at customer success.
• Own and manage customer escalations and coordinate across departments to final resolution.
• Assist P-CSMs with policy and license questions.
• Contribute to Customer Success Best practices.

🎯 Requirements

• 5+ years of SaaS or ERP experience, preferably in Sales or Implementation or Support roles.
• Located in the USA.
• Excellent oral & written and frictionless communication skills.
• You work efficiently and effectively in a telecommuted world (distributed company).
• You listen, ask questions, build consensus, de-escalate, solve ambiguous problems.
• You enjoy coaching and teaching others how to excel as a customer success manager.

🎁 Benefits

• Salary range: $100,000-120,000 annually. Additional bonuses and stock options may apply.
• Benefits/perks listed vary by country; US-based employees gain healthcare, disability, 401(k)