Customer Success Manager (Channel Partners)

📋 Description

• Achieve world-class NPS/CSAT, retention, churn reduction, renewals, and expansion through territory
• Coach partner’s Customer Success Managers (P-CSMs) to excel in customer success.
• Own and manage customer escalations; coordinate across departments for resolution.
• Assist P-CSMs with policy and license questions.
• Contribute to Customer Success best practices.

🎯 Requirements

• 5+ years of SaaS or ERP experience (Sales, Implementation, or Support preferred).
• Located in the USA.
• Excellent verbal and written communication; able to work in a distributed/telecommuted environment.
• Ability to listen, ask questions, build consensus, de-escalate, and solve ambiguous problems.
• Experience coaching others to excel in customer success management.
• Experience with high-stakes account management, renewals, churn mitigation, and expansion.

🎁 Benefits

• Salary range $100,000-$120,000 annually; eligible for bonuses and stock; sales incentives may apply.
• Healthcare benefits, disability coverage, 401(k) with match, flexible time off, sick leave.