Customer Success Manager - Colombia

📋 Description

• Own retention metrics: gross retention, CSAT, health, lock-in.
• Coordinate with onboarding, TAM, and AM; be the partner's primary contact.
• Drive adoption and value recognition by orchestrating cross-team efforts.
• Provide use cases, help with panel usage, train new partners.
• Share expertise and potentially lead internal projects.

🎯 Requirements

• University degree in Business, Marketing, Engineering; MBA preferred.
• 2+ years in customer-facing CS, AM, or strategic consulting; SaaS exp is a plus.
• Strong written and spoken English & Spanish.
• High sense of responsibility and accountability.
• Strategic thinking with strong project management.
• Customer-oriented; able to build strong customer relationships.
• Self-motivated, proactive; ideas to improve loyalty and adoption.

🎁 Benefits

• Access to 16,000+ LinkedIn Learning courses.
• Opportunity to train and lead workshops.
• Paid Spotify account subscription.
• International, diverse and inclusive environment.
• Part of an industry shaping customer experiences.
• Industry recognition and notable client references.