Customer Success Manager - Columbia

📋 Description

• Manage a portfolio of 120+ customers across stages.
• Remote-first role; collaborate with Launch and Support teams.
• Engage at-risk customers to maximize adoption and reduce churn.
• Uncover expansion opportunities to drive growth.
• Provide feedback to cross-functional teams shaping the product.
• Deliver customer value and improve ROI for clients.

🎯 Requirements

• 2+ years in Customer Success or Account Mgmt.
• Proven full-cycle sales/account mgmt experience.
• Experience with Salesforce, SalesLoft, TalkDesk, Gong, Loom, Metabase.
• Background in B2B2C, food/hospitality tech space.
• Growth mindset and commitment to development.
• Fluent in English (reading/writing/speaking).

🎁 Benefits

• Comprehensive health coverage.
• Remote-first work environment.
• Unlimited PTO and additional perks.