Customer Success Manager - Commercial

📋 Description

• Own 45–55 mid-market accounts; drive adoption, retention, growth.
• Bridge product value to business impact for executives.
• Lead renewal and expansion discussions with Sales, Legal, and leadership.
• Present forecasts and trends to leadership; inform strategy.
• Build multi-threaded relationships across admins to CFOs.
• Integrate AI to automate tasks and monitor health metrics.

🎯 Requirements

• 2–4 years in Customer Success, Account Mgmt, or similar SaaS role.
• Proven success managing high-volume, high-value portfolios.
• Strong commercial acumen; renewal negotiations and deal execution.
• Excellent communication; can engage admins to C-suite.
• Strategic, customer-centric mindset focused on long-term outcomes.
• Strong organization: forecasting and account planning.

🎁 Benefits

• (US-ONLY) Healthcare: medical, dental, vision for all FTEs; dependents coverage.
• Flexible time off; quarterly mental health days.
• Annual stipends for development and caretaking needs.
• Work anniversary bonuses; retirement 401(k) planning (US).
• Premium tools: latest Apple hardware.
• Inclusive ERGs supporting DEI goals.