Customer Success Manager - Commercial

📋 Description

• Manage a large portfolio of commercial ecommerce customers
• Proactive and reactive engagement to stay aligned with accounts
• Run regular check-ins and support high-value customers
• Understand workflows, goals, blockers for customers
• Help customers use Gorgias day-to-day with automation and AI
• Collaborate cross-functionally to improve outcomes

🎯 Requirements

• 2+ years in Customer Success, Support, or SaaS
• Experience handling a high-volume portfolio
• Strong communicator for solution-oriented conversations
• Hands-on, customer-focused with problem-solving mindset
• Curious, detail-oriented and organized across many accounts
• Experience in ecommerce, support operations, or automation is a plus

🎁 Benefits

• AI-enabled tools and workflows across teams
• Annual L&D budget for learning new tools
• Collaborative, inclusive work environment