Customer Success Manager, Commercial East

📋 Description

• Lead post-sales activities for mid-market customers
• Onboard, implement, renew, and identify upsell opportunities
• Collaborate with Account Managers to drive renewals and expansion
• Be the voice of the customer within Vanta
• Advise customers on achieving compliance with Vanta platform
• Develop trusted advisor relationships with key accounts

🎯 Requirements

• 5+ years in Customer Success at a SaaS company
• Experience with C-level relationships and executive summaries
• Strong account management and retention focus
• Ability to work in a fast-paced startup environment
• Security/compliance industry experience preferred
• Excellent communication and problem-solving skills

🎁 Benefits

• Industry-competitive salary and equity
• Comprehensive medical, dental, vision coverage
• 16 weeks parental leave
• Remote workspace stipend and other wellness benefits
• 401(k) with immediate vesting
• Office locations in SF/NYC/London/Dublin/Tel Aviv/Sydney