Drive Customer Outcomes and Adoption by aligning customer priorities to measurable goals using G2
Monitor adoption, sentiment, and health signals; forecast renewal health and document mitigation
Lead discovery, challenge customer strategy when needed, and communicate ROI clearly.
Partner with Account Managers on coordinated retention/growth strategies and flag expansion
Build trusted relationships with executive sponsors and day-to-day stakeholders.

🎯 Requirements

4+ years in Customer Success, Account Management, or consultative sales in a customer-facing SaaS
Track record influencing retention, expansion, adoption, or net revenue retention
Experience with executive stakeholders and complex accounts; strong discovery/presentation/writing
Comfort turning data into action; experience leading EBRs or strategic planning sessions
Proficiency with Salesforce, Google Workspace, and CS platforms; experience with AI tools for

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