Customer Success Manager - CSM | Analista de Sucesso do Cliente

📋 Description

• Manage a portfolio of strategic customers, ensuring engagement, satisfaction, retention and
• Build relationships by understanding goals, challenges and business needs.
• Monitor success metrics and create action plans as needed.
• Collaborate with internal teams to resolve challenges and improve the customer experience.
• Identify cross-sell and upsell opportunities aligned with customer needs.
• Guide customers on best practices and maximize value of solutions.

🎯 Requirements

• Bachelor’s degree completed or in progress (Business Admin, Marketing, Information Systems
• Advanced experience with Customer Success practices: portfolio management, business reviews
• Proven experience with retention and revenue expansion responsibilities.
• Ability to conduct executive-level conversations and build stakeholder relationships.
• Strong organizational skills, autonomy, and ability to manage priorities.
• Experience in fintech/payments/SaaS/tech is a plus.

🎁 Benefits

• Full-time employment under a formal contract.
• Remote work opportunity from anywhere in Brazil.
• Competitive salary with variable compensation opportunities.
• Medical and dental insurance without copay.
• Life insurance and medication assistance.
• Wellness programs, mental health and nutrition support.