Customer Success Manager

📋 Description

• Lead a team of 8-10 Success Associates to drive revenue goals.
• Advocate for team growth and expansion of customer requests.
• Manage top customers to drive retention and growth; coach on goals and needs.
• Create recognition moments to show appreciation and value of Thumbtack.
• Provide education, actionable advice, and clear communication to associates.
• Become an expert on Thumbtack product and how it helps customers.

🎯 Requirements

• Background with revenue and growth-driving teams.
• Minimum 2+ years in customer success, sales, account management, leadership, or similar.
• Proven ability to manage accounts and meet KPIs with strong relationships.
• Technology enthusiast, curious, eager to learn.
• Strong time management and cross-functional collaboration skills.
• Exceptional verbal and written communication; GTM leadership experience valued.

🎁 Benefits

• Equal opportunity workplace; diverse and inclusive environment.
• Accommodation for disabilities available; contact provided in posting.
• Comprehensive privacy policy and recruiting scams information linked in posting.