Customer Success Manager - DACH

📋 Description

• Be the face of Insider One to clients and bridge needs with tech.
• Help clients map features to goals and outcomes.
• Ensure clients use our tech and receive world-class service.
• Monitor client adoption and coordinate with engineers/product teams.
• Develop key account plans to boost value for clients.
• Provide feedback on market trends and unmet needs.

🎯 Requirements

• Experience in customer-facing roles (CS, AM, or strategic consulting).
• Strong oral and written communication; exec-level English and German.
• Self-motivated, tech-savvy, globally oriented.
• Excellent project and time management; detail-oriented.
• Passion for testing, measuring, and improving outreach.
• Able to work in a fast-paced startup environment.

🎁 Benefits

• Diverse global team with 50+ nationalities and 30+ offices.
• Internal trainings on AI fundamentals, coding, languages, and personal development.
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Become a Shareowner through our ESOP program.
• Rewarding referral bonuses for building the team.
• Volunteering and social impact projects with year-round events.