Customer Success Manager - DACH

📋 Description

• Be the face of Insider One to our clients, bridging needs and technology.
• Help clients understand needs and map features to goals.
• Ensure clients use our technology to receive world-class service.
• Monitor and facilitate customer adoption of our technology.
• Collaborate with engineers and product specialists for tech support when needed.
• Develop and maintain key account plans to boost client value.

🎯 Requirements

• Experience in customer-facing roles (CS/AM/strategic consulting) with exec-level relationships.
• Strong oral and written communication, with phone skills and listening.
• Self-motivated, tech-savvy, with global client awareness.
• Care for clients; strong project and time management; detail-oriented.
• Passion for measuring and improving outreach and follow-up.
• Strong English and German communication.

🎁 Benefits

• Diverse global team with 50+ nationalities.
• Internal trainings on AI fundamentals, coding, languages, and development skills.
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, CloudGuru.
• ESOP eligibility and ownership stake.
• Rewards for referrals.
• Community volunteering and social impact projects.