Customer Success Manager - DANISH speaking

📋 Description

• Manage long-term success and retention of a customer portfolio.
• Collaborate with Account Management and Onboarding teams.
• Embed Brandwatch solutions into customers’ day-to-day work.
• Maintain executive-level relationships and drive value delivery.
• Be the customer’s voice, sharing feedback and roadmap needs.

🎯 Requirements

• 3+ years in a Customer Success role in SaaS/tech.
• Fluent Danish and English required; Nordic skills a plus.
• Strong renewals/retention, adoption, and value creation.
• Experience with CRM and CS platforms (Salesforce, Gainsight, Zendesk, Zuora, JIRA).
• Excellent communication and stakeholder management.
• Ability to work with global teams across regions.

🎁 Benefits

• Hybrid/Remote working options.
• Brandwatch and Cision overview and inclusivity focus.
• Global collaboration and growth opportunities.