Customer Success Manager, DFR Mid-Market

📋 Description

• Own implementation, onboarding, product adoption, retention, and expansion across a portfolio of
• Build scalable customer onboarding and post-sales processes that create consistent, high-quality
• Lead implementation projects from planning through successful delivery, coordinating technology
• Establish proactive customer engagement through regular check-ins, metrics-based outreach, and
• Develop deep relationships with customers and become a trusted advisor on their operational use
• Lead Quarterly Business Reviews and other strategic customer meetings to demonstrate value

🎯 Requirements

• Demonstrated experience supporting customers within SLED environments, particularly public safety
• Proven experience implementing and deploying new technology while coordinating with agile
• Track record of driving implementation, adoption, and measurable value for hardware or software
• Experience managing customer relationships remotely through proactive, structured, and
• Strong project management skills, including familiarity with project management tools, processes
• Excellent written and verbal communication skills, with the ability to work effectively with

🎁 Benefits

• Competitive base salary: $120,000–$160,000 annually, with compensation determined by location
• Equity: Stock options providing eligible employees with the opportunity to participate in the
• Health coverage: Eligibility for comprehensive group health insurance plans.
• Retirement savings: 401(k) savings plan.
• Paid time off: Paid vacation, sick leave, and holiday pay.
• Relocation assistance: May be available for eligible positions.