Customer Success Manager (Digital Shelf)

📋 Description

• Act as strategic partner to clients, ensuring value from NIQ solutions and driving growth.
• Manage client relationships from onboarding through renewal, with insights to drive action.
• Work with FMCG manufacturers and ecommerce (digital shelf) domains in a fast-paced environment.
• Lead client roadmaps, timelines, and renewal strategies with cross-functional collaboration.
• Develop measurable use cases and account growth plans to achieve upsell targets.
• Drive innovation and continuous improvement in tools/processes with internal teams.

🎯 Requirements

• Experience: Minimum 2 years in customer success, ecommerce, account mgmt, or related client-facing
• Skills: Strong analytics, strategic planning, communication; capable of managing complex client
• Technology: Proficiency in CRM systems (Dynamics, Skalin) and data analysis tools.
• Client-centric, proactive, solution-oriented mindset; autonomous with a passion for ecommerce.

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)