Customer Success Manager - Education Enterprise

📋 Description

• Join Education team as Customer Success Manager (Enterprise) in Melbourne, Australia
• Strengthen partnership between Xplor Education and ECEC providers
• Drive customer outcomes: ops efficiency, family engagement, quality care
• Remote within Australia with Melbourne preference; occasional travel 2–3x/year
• Manage renewals, cross-sell, upsell, product adoption with cross-functional teams
• Own customer records and activity in Salesforce; use Salesloft for engagement

🎯 Requirements

• 5+ years in Customer Success, AM, Sales, or similar
• Experience managing complex relationships; executive engagement
• Strong commercial acumen; renewals and growth opportunities
• Excellent communication and stakeholder management
• Strong problem-solving, planning, and enablement capabilities
• CRM experience (Salesforce); customer enablement or training

🎁 Benefits

• Paid Parental Leave
• #GiveBackDays – extra volunteer days
• Diversity & Inclusion initiatives; Global Mentorship
• Free mental health support
• Flexible working arrangements