Customer Success Manager - EMEA

📋 Description

• Success Planning & Value: Lead business value realization with customers and cross-functional
• Customer Advocacy: Represent customer needs to internal teams.
• Issue Management: Coordinate with Support and Engineering for timely resolutions.
• Product Expertise: Build hands-on Chainguard product knowledge and keep current with trends.
• Training & Education: Educate customers on features, best practices, and security principles.
• Account Management: Nurture relationships across stakeholder levels and drive renewals.

🎯 Requirements

• 5+ years in enterprise, customer-facing roles with technical and business teams.
• Domain knowledge: Supply Chain Security, DevSecOps, AppSec, security infra, containers, compliance
• Strategic, proactive ownership of customer portfolios; autonomy in decision-making.
• Entrepreneurial mindset; willing to build new processes to serve customers.
• Strong commitment to continuous personal and professional development.
• High emotional intelligence and priority management skills.

🎁 Benefits

• Flexible & Remote-First Culture: Work remotely with team meetups and stipends.
• Equity options and secondary offerings with extended exercise window.
• 100% covered health, vision, dental for you and dependents.
• ∞ Flexible Time Off to recharge and reset.
• 18 weeks paid parental leave for birthing parents, 12 for non-birthing.