Customer Success Manager EMEA

📋 Description

• Own and manage a portfolio of ~50–60 customers across EMEA.
• Build trusted relationships and be the primary contact for customer needs.
• Drive retention, satisfaction, and account growth across your portfolio.
• Identify at-risk customers and develop strategies to mitigate churn.
• Lead customer conversations with empathy and solutions focus.
• Understand customers' international hiring strategies and expand value.

🎯 Requirements

• Experience in Customer Success, Account Management, or similar in a B2B setting.
• Portfolio ownership and relationship management experience.
• Strong retention, churn management and account growth understanding.
• Commercial mindset with natural expansion opportunities.
• Operational rigor to manage multiple customers and priorities.
• Excellent communication and stakeholder management skills.

🎁 Benefits

• A competitive salary
• An asynchronous working environment
• A "Remote-First" company environment (or Hybrid) based on job
• The ability to work from abroad for a short period
• Growth opportunities within the company
• Hardware provided for day one success