Customer Success Manager - EMEA & US

📋 Description

• Own the business side of enterprise accounts in US & EMEA: strategy, growth, executive
• Manage a portfolio of 10–25 high-touch enterprise accounts with senior-level cadence.
• Lead steering committees and business reviews with directors and C-levels.
• Own renewals end-to-end and identify upsell/cross-sell opportunities.
• Translate project data into ROI, adoption, and impact narratives.

🎯 Requirements

• 5+ years in enterprise client management in B2B SaaS (CSM, SAM, or AE with ownership).
• Own full sales cycle: renewals, upsell, cross-sell, negotiation, closing.
• Experience managing 10–25 high-touch accounts with senior cadence.
• Structured qualification methodology (MEDDIC, BANT, SPIN or equivalent).
• Direct relationships with Directors and C-levels for 12+ months.
• English at C2 level; clear, concise English in all communications.

🎁 Benefits

• Hybrid work model with 3 days on-site, 2 days remote in Paris.
• Annual day package and 8–12 RTT days per year. Holiday bonus under Syntec agreement.
• Edenred meal vouchers (€8/day, 50% covered).
• Leeto platform access; laptop, headset, monitor, and remote-work gear provided.
• 50% public transport coverage; Alan health insurance.