G2

501-1,000 employees
18 jobs posted

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Customer Success Manager, Enterprise

Added

11 days ago

Location

🌍 North America

Type

Full time

Salary

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Related skills

crm customer success salesforce revenue operations marketing automation

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Manage a portfolio of enterprise customers and drive product adoption.
Develop success plans aligning G2 solutions to measurable goals.
Monitor adoption, health signals, forecast renewal risk.
Lead discovery, communicate ROI, partner with AM for retention.
Build executive sponsor relationships; lead EBRs and workshops.
Maintain account plans, health scores, and stakeholder maps in Salesforce/CS.

🎯 Requirements

5+ years in Customer Success, Account Management, or SaaS
Proven track record in retention, adoption, expansion, or revenue
Experience using AI tools for research or development
Strong discovery, presentation, and written communication
Ability to manage multiple relationships, projects, and deadlines
Proficiency with Salesforce, Google Workspace, and enterprise apps

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