Customer Success Manager Enterprise

📋 Description

• Join Education team as CSM (Enterprise) in Melbourne, Australia.
• Strengthen partnership with ECEC providers to improve outcomes.
• Manage renewals, upsell, and product adoption with executives and stakeholders.
• Coordinate cross-functional efforts across Product, Engineering, Support.
• Utilize Salesforce and Salesloft to record interactions and drive engagement.
• Remote work with occasional travel 2–3 times a year.

🎯 Requirements

• 5+ years in Customer Success, Account Mgmt, Sales, or similar.
• Experience with complex relationships and executive stakeholders.
• Strong commercial acumen, renewals, and growth opportunity identification.
• Excellent communication and stakeholder management skills.
• Problem-solving, account planning, and enablement experience.
• CRM experience (Salesforce) and ability to drive product adoption and training.

🎁 Benefits

• OTE ~$130,000 (base + quarterly commissions).
• Remote-friendly, flexible working, parental leave, mental health support.
• Volunteer days and inclusion initiatives.
• Knowledge sharing and global collaboration opportunities.