Customer Success Manager, Enterprise

📋 Description

• Act as strategic Enterprise CS lead for NHS/private health system accounts UK & Ireland
• Shape deployment strategy and long-term value with executive stakeholders
• Lead cross-functional delivery teams (Implementation, Clinical, AEs, Engineers)
• Own a portfolio of 10-15 NHS trusts (250+ users each) from pilot to renewal
• Lead multi-site NHS rollouts with governance and change management
• Drive adoption and renewals with evidence-based value narratives

🎯 Requirements

• NHS/health system experience preferred
• Executive advisory presence
• Cross-functional orchestration
• Enterprise lifecycle ownership: 5+ years SaaS CS, 3+ years enterprise
• Change management and multi-site rollout experience
• Commercial acumen for expansions and renewals

🎁 Benefits

• Real product momentum
• Equity from day one
• Unmatched impact
• Health and dental cover plus mental health support
• Global parental leave
• Work from anywhere for up to 4 weeks per year