Customer Success Manager Enterprise - CDD

📋 Description

• Manage a portfolio of ~70-80 ecommerce customers
• Build relationships with key stakeholders; run regular check-ins and QBRs
• Understand customer goals, workflows, and operational challenges
• Develop account plans focused on adoption, efficiency, and long-term value
• Support renewal conversations for lower-risk or smaller expansions
• Drive adoption of Gorgias features including AI, automation, and integrations

🎯 Requirements

• 5+ years in Customer Success, Account Management, or similar roles
• Experience managing multiple customers in a SaaS environment
• Strong communicator who can run structured conversations with customers
• Curious and proactive - you like getting into the details of how things work
• Comfortable balancing strategic conversations with hands-on execution
• Experience working with ecommerce brands or support operations is a strong plus