Customer Success Manager, Enterprise (Fed/SLED)

📋 Description

• Own a portfolio of accounts, ensuring satisfaction, retention, and growth.
• Drive ROI and adoption of Abnormal platform features.
• Develop strategic success plans and engage senior decision makers.
• Identify upsell and cross-sell opportunities based on needs.
• Maintain deep knowledge of Abnormal products and roadmap.
• Build trusted advisor relationships and champion customer advocates.

🎯 Requirements

• 5+ years in enterprise SaaS customer success.
• Proven track record managing executive relationships (CIO, CISO).
• Demonstrated success driving adoption, retention, and growth.
• Strong account management, strategic planning, and negotiation.
• Strong technical aptitude with enterprise software and networking.
• Bachelor’s degree in CS, Engineering, or equivalent.

🎁 Benefits

• Comprehensive benefits package.