Customer Success Manager, Enterprise (New York)

📋 Description

• Act as main liaison for assigned customers; guide platform adoption and success planning
• Deliver regular business reviews (QBRs/EBRs), communicating ROI and success metrics
• Understand customers' industries, goals, and challenges; tailor recommendations
• Promote usage of key platform features; provide ongoing education
• Monitor customer health; escalate issues; collaborate across teams
• Maintain knowledge of the product roadmap; share updates with customers

🎯 Requirements

• 5+ years enterprise SaaS; 3+ years CS/TAM/support
• Proven ability to manage large customer portfolios and exec relationships
• Excellent communication, presentation, and organizational skills
• Strong problem-solving; resolve escalations while maintaining positivity
• Proficiency with CRM and case tools such as Salesforce and Jira
• Bachelor's degree in CS/Engineering or related field, or equivalent

🎁 Benefits

• Bonus or incentive compensation eligibility
• Equity opportunities
• Comprehensive benefits package
• Remote-friendly environment
• Equal opportunity employer