Own post-sale customer engagement lifecycle: onboarding, adoption, value reviews, renewal playbooks
Be a trusted advisor to customers to maximize Vantage value
Voice of the customer to drive issue resolution and feature requests
Engage across customer orgs to support multi-threaded engagement

🎯 Requirements

3+ years in customer success or technical account management (B2B SaaS)
Strong communicator with attention to detail for CTOs/VPs/DevOps
Experience with FinOps/Cloud Cost Management
Bias for action; comfortable with ambiguity
Ability to manage portfolios from SMB to Commercial
High emotional intelligence and empathy

🎁 Benefits

Remote-friendly with US-based employment
Competitive salary with equity

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