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hubspot account management customer success salesforce saas
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📋 Description

  • Manage a high‑volume book of SMB and mid‑market accounts
  • Drive engagement via scaled touchpoints
  • Prioritize accounts by health, risk, and opportunity
  • Ensure customers launch and reach early value
  • Monitor usage and intervene when accounts stall
  • Partner with onboarding for smooth handoffs

🎯 Requirements

  • 2–4 years in Customer Success or similar
  • Experience managing high‑volume book of business
  • Strong operational mindset, data skilled
  • Familiar with Vitally, Intercom, HubSpot, or Salesforce
  • CS playbooks and automation experience
  • Fluent in English; strong communication and organization

🎁 Benefits

  • Remote work from outside Canada
  • Competitive compensation and growth opportunities
  • Global team with diverse colleagues
  • HQ in Vancouver, Canada (remote role)
  • Access to product discounts and training programs
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