Customer Success Manager | GCC

📋 Description

• Own customer outcomes: be the strategic partner for Heidi’s customers.
• Lead onboarding: plan, train, and go-live with seamless integrations.
• Track metrics along the journey like time-to-value and activation.
• Drive strategic adoption: tailor adoption plans to maximize engagement.
• Enhance retention & growth: identify expansion opportunities.
• Customer advocacy: build executive relationships and capture wins.

🎯 Requirements

• Native or professional Arabic and English language skills are a must.
• 2+ years in a customer success role at a SaaS company.
• Clinical background strongly preferred.
• Familiarity with GCC healthcare ecosystem (public and private).
• Exceptional communication and collaboration skills.
• Highly organised and can confidently manage multiple projects.

🎁 Benefits

• Additional paid day off for your birthday and wellness days.
• A generous personal development budget of $500 per annum.
• Learn from top engineers and creatives in a diverse team.
• Global impact joining a leading healthtech startup.
• Opportunity to fast track your startup career!