Customer Success Manager, General Manufacturing

📋 Description

• Manage a portfolio of customer accounts and health metrics
• Guide customers to digitize ops using Tulip to improve ROI
• Partner with customers to renew contracts and expand business
• Coordinate with support, services, product, and sales teams
• Improve CS processes and content to scale the function

🎯 Requirements

• BA/BS (MBA/Masters preferred)
• Experience with manufacturing/change in ops
• 4+ years in Account Mgmt, Customer Success (SaaS preferred), or similar
• Experience presenting to executives and with enterprise clients
• Cross-functional leadership across Sales, Product, Eng, Marketing
• Bias for action and client impact; travel ~20%

🎁 Benefits

• Direct impact on product and culture
• Company equity
• Competitive benefits including commuter benefits and development stipend
• Flexible schedule and unlimited vacation
• Inclusive dog-friendly office and diverse colleagues