Customer Success Manager (German Speaking)

📋 Description

• Own post-onboarding customer lifecycle to drive retention and advocacy.
• Drive product adoption and value realization for Canary's platform.
• Assess customer health metrics and plan proactive engagement.
• Design scalable post-implementation processes and workflows.
• Identify pain points and partner with Sales for cross-sell growth.
• Travel regionally for in-person reviews with high-value accounts.

🎯 Requirements

• 3+ years in Customer Success or Account Mgmt in B2B SaaS.
• Native-level German and English (written & spoken).
• Hands-on with CS, CRM, and AI platforms: Gainsight, Salesforce, Claude.
• Data literacy: manage KPIs and translate metrics into adoption strategies.
• Process engineering: build scalable in-life account processes.
• Build cross-functional relationships across hotel orgs.
• Hospitality expertise preferred: hospitality tech or hotel ops.

🎁 Benefits

• Canary Days: monthly company-wide days off to recharge.
• Self Improvement Club: monthly goal budgets for development.
• Professional Development Chats: budgets for cross-functional growth.
• Travel Reimbursement: office visits with travel stipend.
• Personal Travel Reimbursement: hotel stay credits with Canary partners.