Own renewals, retention, and net retention targets
Be the main contact and trusted advisor to Braze customers
Partner with Account Executives to ensure CX and alignment
Drive feature adoption with a shared Success Plan
Proactively analyze usage to identify opportunities and risks
Maintain regular contact with customers via check-ins and Executive Business Reviews

🎯 Requirements

2-5 years in onboarding, customer success, or project mgmt
Fluent in English and Spanish
Excellent communication and relationship-building
Experience managing complex accounts with multiple stakeholders
Knowledge of two or more: SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, HTML

🎁 Benefits

Competitive compensation with equity
Retirement and ESPP
Flexible paid time off
Medical, dental, vision, life, and disability coverage
Family services incl fertility benefits and equal paid parental leave
Professional development with yearly stipend

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