Customer Success Manager II

📋 Description

• Manage a high-volume, diverse portfolio of 200+ accounts within the scaled segment, balancing
• Drive renewals as a core priority, using usage data and automation to assess risk and renewal
• Navigate complex customer environments to uncover expansion opportunities across multiple business
• Deliver a consistent, scalable customer experience across a high-volume portfolio using playbooks
• Collaborate cross-functionally with Sales, Product, and Support to elevate the customer voice and

🎯 Requirements

• 2-3+ years in Customer Success, Account Management, Renewals, or Sales within a SaaS/PLG
• Proven renewal ownership across a high-volume book with multi-team or multi-product usage.
• Skilled in analyzing customer data to drive outcomes and identify trends for proactive engagement.
• Proficient with Salesforce, Gainsight, DocuSign, and other CS systems; maintain up-to-date internal
• Ability to work independently on most scenarios, collaborate with cross-functional teams, and
• Excellent communicator with strong business acumen and balance of customer satisfaction and company

🎁 Benefits

• Equity awards and competitive benefits as part of total rewards.
• Sales Incentive program for eligible Sales employees.