Customer Success Manager II

📋 Description

• Nurture, support and expand opportunities from the customer base
• Advise customers on processes to maximise value with Pleo
• Own the adoption journey of your customer portfolio after onboarding
• Collaborate with CX, Onboarding, AM, Sales and Product to improve experience
• Manage inbound communication via email, Intercom, and other channels
• Cultivate customers to become advocates of Pleo

🎯 Requirements

• 5+ years of experience in account management, sales or customer success
• Energetic, positive, and proactive mindset; good teamwork
• Enjoy helping others grow and scale their accounts
• Goal-oriented, able to create tasks and chase targets
• Comfort in fast-paced, high-volume environments; scalable thinking
• Trustworthy with deadlines and commitments

🎁 Benefits

• Hybrid and remote working options
• Private healthcare options and 25 days holiday
• Pleo card to avoid out-of-pocket expenses
• Lunch/catering or allowance; parental leave and wellbeing support
• Opportunity to grow into leadership and broaden CS skills