Customer Success Manager (Individual Contributor)

📋 Description

• Own the post-sales journey: onboarding, relationships, ongoing support.
• Guide customers through complex workflows with production processes.
• Coordinate between customers, design teams, and production/sourcing partners.
• Monitor progress, identify risks, resolve issues before delays.
• Provide consultative support during product development and feedback.

🎯 Requirements

• 3+ years in Customer Success or similar role.
• Experience with e-commerce, manufacturing, tech platforms, or custom production.
• Strong communication and ability to explain complex concepts.
• Excellent project coordination across multiple stakeholders.
• Proactive problem-solving with attention to detail.
• CRM experience, e.g., HubSpot.

🎁 Benefits

• Fully remote working environment.
• Global team across multiple regions.
• High ownership and autonomy in managing relationships.
• Direct impact on satisfaction, retention, and growth.
• Tech-driven workflows and innovative systems.
• Continuous learning and professional development.