Customer Success Manager - Japan

📋 Description

• Own strategic relationship with enterprise customers across Japan.
• Collaborate with deployment, sales, and engineering to maximize value of Menlo's isolation platform.
• Lead quarterly business reviews and executive touchpoints, presenting security assessments with
• Identify expansion opportunities and partner with sales for upsell/cross-sell.
• Manage deployment risk with technical teams and refine SOWs/playbooks.
• Design region-based workshops and synthesize feedback for product/engineering.

🎯 Requirements

• 8–10+ years in a customer-facing technical role with complex, high-value accounts.
• Native or near-native Japanese; fluent English for internal collaboration.
• Deep knowledge of network security technologies: proxies, firewalls, SSL/TLS, IPSec, SSO (SAML
• Proven experience deploying security solutions for enterprise customers; strong executive
• Strong project management, with ability to manage a demanding portfolio and travel up to 30%.
• Independent judgment with mentoring capability.

🎁 Benefits

• Opportunity to work with leading enterprise and government clients in Japan.
• Collaborative, growth-focused culture with AI-assisted tools for CRM and insights.
• Travel to customer sites and regional events; participate in regional workshops.